Frequently Asked Questions
Current information about orders, listings, and support.
Marketplace purchases use funds already available in your Zoni wallet. External payment processing and automated seller payouts are not connected.
Yes. Open a product and choose Buy Now. The final price is shown before you place the order, and the amount is taken from your available Zoni wallet balance. Contact the site administrator to add funds after external payment is received.
Open your order in the buyer dashboard to request a refund or replacement within the dispute window shown on its listing. An administrator reviews each request. Seller proceeds are held for 24 hours, and remain held longer when a request is still under review. This is an internal wallet process, not external escrow.
Review the delivery method on the listing. Instant-delivery orders include a TXT download in your buyer dashboard, with one delivery entry for each unit purchased. For manual-delivery listings, the TXT file contains your order details while the seller completes delivery.
Use the refund or replacement request on the order in your buyer dashboard while its dispute window is open. An administrator reviews the request. For other issues, contact support. Do not include passwords, recovery codes, or payment credentials in a message.
Only list digital goods you are authorized to sell or transfer, and check the original provider's rules and payment-provider requirements. Do not list stolen goods, unauthorized access, or credentials you do not own.
Read the Terms and Contact Support pages before using the marketplace.